Effective Date: June 1, 2026 | Last Updated: June 1, 2026
Alexandria Counseling, LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at alexandriacounselingllc.com or contact us through any of our digital channels.
Please read this policy carefully. By using our website, you agree to the practices described below.
1. Information We Collect
We may collect the following types of information when you interact with our website:
Information You Provide Directly
- Your name, email address, and phone number when you submit a contact or appointment request form
- Any message content you include when reaching out to us
- Information you provide when scheduling through our client portal at therapyportal.com
Information Collected Automatically
- Browser type, device type, and operating system
- Pages visited on our website and time spent on each page
- IP address and general geographic location
- Referring website (how you found us)
This information is collected through standard web analytics tools including Google Analytics and Google Search Console. We use this data only to understand how visitors use our site and to improve the experience for future visitors.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and appointment requests
- Connect you with the appropriate therapist for your needs
- Improve the content and functionality of our website
- Comply with applicable legal and regulatory obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Protected Health Information (HIPAA)
Alexandria Counseling, LLC is a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). Any protected health information (PHI) you share with our clinical staff — including information about your mental health, treatment, or insurance — is governed by our Notice of Privacy Practices, not this website privacy policy.
Our Notice of Privacy Practices describes your rights regarding your health information and how we may use and disclose it. You may request a copy by calling our office at (318) 704-6157 or emailing alexandriacounseling@gmail.com.
This website does not collect or transmit protected health information. Please do not include sensitive health details in contact forms or general inquiries submitted through this site.
4. Cookies
Our website uses cookies — small text files stored on your device — to improve site functionality and analyze traffic. Cookies do not contain personally identifiable information.
You may disable cookies through your browser settings at any time. Disabling cookies may affect certain features of the website but will not prevent you from accessing our content.
5. Third-Party Services
Our website uses the following third-party services, each of which has its own privacy policy:
- Google Analytics — website traffic analysis (policies.google.com/privacy)
- Google Search Console — search performance monitoring (policies.google.com/privacy)
- TherapyPortal — online appointment scheduling (therapyportal.com)
- Site Kit by Google — website performance tools (policies.google.com/privacy)
We are not responsible for the privacy practices of these third-party services. We encourage you to review their policies directly.
6. Data Security
We take reasonable measures to protect the information submitted through our website from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of information transmitted to or from our site.
Clinical records and protected health information are maintained in accordance with HIPAA security standards through our electronic health records system.
7. Children’s Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children through this site. If you believe a child has submitted personal information through our website, please contact us and we will promptly remove it.
If you are seeking counseling services for a child, please contact our office directly at (318) 704-6157. All clinical services for minors are conducted with appropriate parental or guardian consent in accordance with Louisiana state law.
8. Links to Other Websites
Our website may contain links to external websites, including mental health resources and insurance providers. These links are provided for your convenience. We are not responsible for the content or privacy practices of any linked sites and encourage you to review their policies before submitting any personal information.
9. Your Choices and Rights
You may contact us at any time to:
- Request information about what personal data we hold about you
- Ask us to correct or delete personal information you have provided
- Opt out of any future communications from our practice
To exercise any of these rights, contact us at alexandriacounseling@gmail.com or call (318) 704-6157.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Alexandria Counseling, LLC
3636 Government St
Alexandria, LA 71302
Phone: (318) 704-6157
Email: alexandriacounseling@gmail.com
Website: alexandriacounselingllc.com